Checking the status of your order
After you place a trade, check the Order Status link under the Trading tab. If the order does not show here, click Accounts/History to see if it already executed.
A trade confirmation report will be mailed to you within 24 hours after your trade is completed and is available online the next business day in the e-Document Suite under the Accounts/Document tab.
If you haven't received a trade confirmation
Check the Order Status link.
- Your order may not have been filled because you placed a limit order and there was stock ahead of yours that had to be filled first.
- Your order may not have been filled because you placed an All-or-None (AON) order and there was not enough stock available to fill it.
- Your order was filled, but the "market makers" are late sending trade confirmations.
If you still need to find out the status of your order
Please call and request a Trade Inquiry immediately (generally within 24 hours
after you place the order). We'll research the problem as soon as possible.
If you want to cancel the order, don't wait for our response before you cancel it. See Remote Help for more information on cancelling an order.
If there's a problem with the order and it's an error on our part, we'll make an adjustment to your account and we'll remove any resulting costs as well. If the problem with the order is
the result of market conditions that are beyond our control or if the problem was caused by an error on your part, you'll be responsible for all market risk (i.e. associated costs).